At KloudData, we value the trust you place in us and are committed to protecting your privacy. As a technology consulting and digital transformation partner, we understand the importance of maintaining confidentiality, security, and transparency when handling personal information.
This Privacy Policy explains how KloudData collects, uses, processes, stores, and protects information when you visit our website, engage with our services, or communicate with our team.
This Policy is directed to individuals located in the United States and describes the information we handle as a controller in our own right. Where KloudData processes personal information on behalf of a client as part of a consulting engagement, different terms apply, as explained in Section 7.
1. Information We Collect
KloudData may collect information that helps us provide better experiences, respond to enquiries, and deliver our technology consulting services effectively.
Information You Provide
When you interact with us through our website, contact forms, consultation requests, webinar registrations, or other communication channels, we may collect information such as:
- Name
- Business email address
- Phone number
- Mobile phone number and your consent to receive text messages, where you choose to provide it
- Company name
- Job title or designation
- Industry information
- Project requirements or business needs
- Any other information you voluntarily provide
Information Collected Automatically
When you access our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Website pages visited
- Time spent on pages
- Website interaction data
- Referral source
This information helps us improve website performance, user experience, security, and content relevance.
2. How We Use Your Information
KloudData uses collected information for legitimate business purposes, including:
- Responding to your enquiries and requests
- Understanding your technology and business requirements
- Providing information about our consulting services
- Scheduling consultations, meetings, and business discussions
- Improving our website, services, and customer experience
- Sharing relevant insights, updates, and industry resources
- Managing events, webinars, and marketing communications
- Sending text messages to individuals who have opted in to receive them
- Maintaining website security and preventing misuse
We process personal information only for purposes that are relevant to our business operations and customer interactions.
3. Information Related to Our Services
KloudData provides enterprise technology solutions that help organizations modernize their business operations through SAP, Salesforce, Data, Analytics, Cloud, and Artificial Intelligence capabilities.
Information collected through our website may be used to understand requirements related to services such as:
- SAP S/4HANA implementation and migration
- SAP Cloud transformation
- SAP Business Technology Platform (BTP) solutions
- Salesforce consulting and implementation
- Data Engineering and Data Modernization
- Business Intelligence and Analytics solutions
- Enterprise AI and Automation services
This enables us to connect businesses with the right solutions and provide relevant consultation. Because these solutions are built on technology licensed from our partners, this may involve sharing limited information with those partners, as described in Section 5.
4. Cookies and Tracking Technologies
KloudData uses cookies and similar technologies to enhance website functionality and understand how visitors interact with our website.
Cookies may help us:
- Improve website performance
- Analyze website traffic and usage patterns
- Remember user preferences
- Optimize website experience
- Understand content effectiveness
We use analytics and performance tools provided by trusted third-party service providers to measure website engagement and improve our digital experiences. We do not use advertising or retargeting technologies on our website to deliver cross-context behavioural advertising.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality. Where required by applicable state law, we also honour opt-out preference signals such as the Global Privacy Control (GPC).
5. How We Share Your Information
KloudData does not sell, rent, trade, or share your personal information for cross-context behavioural advertising, or disclose it to any third party for that party’s own independent marketing purposes. We may share information only in limited circumstances, including:
Service Providers
We may work with trusted third-party providers that support our business operations, such as:
- Website hosting providers
- Analytics platforms
- Communication tools
- Marketing technology providers
- Messaging platform providers, telecommunications carriers, and message aggregators
- Security service providers
These providers are permitted to use information only for the services they provide to KloudData and are contractually required to maintain appropriate confidentiality and security standards.
Technology Partners
KloudData operates within established partner ecosystems, including SAP and Salesforce. Where you contact us about a solution built on a partner’s technology, we may share your business contact details and the nature of your enquiry with that partner for purposes such as deal registration, joint solutioning, licensing, and partner program administration.
Information shared for these purposes is limited to what is necessary for the partner to support the engagement. We do not provide partners with your mobile phone number or text messaging consent for any purpose.
Legal and Regulatory Requirements
We may disclose information when required to:
- Comply with applicable laws and regulations
- Respond to legal requests or government authorities
- Protect our rights, users, and business operations
- Investigate security concerns or potential misuse
All categories of sharing described in this Section exclude text messaging opt-in data and consent. That information is governed exclusively by Section 6 below.
6. Mobile Information and SMS Opt-In Data
When you provide your mobile phone number to KloudData Inc. and consent to receive text messages from us, we treat that number and your consent record as a separate, restricted category of personal information.
No mobile information, text messaging originator opt-in data, or consent record will be sold, rented, shared, licensed, or otherwise disclosed to any third party or affiliate for that party’s own marketing or promotional purposes. This restriction applies without exception and is not subject to any other sharing or disclosure provision described elsewhere in this Privacy Policy. All other categories of information sharing described in this Policy expressly exclude mobile opt-in data and consent.
Your consent to receive text messages from KloudData Inc. applies solely to KloudData Inc. It is not transferable to, and may not be relied upon by, any other company, affiliate, subsidiary, partner, or successor marketing program.
We may disclose your mobile number to service providers strictly to the extent necessary to deliver the messages you have asked to receive — specifically our SMS platform provider, telecommunications carriers, and message aggregators acting on our behalf. These providers are contractually restricted from using your information for any purpose other than providing that service to us. We may also disclose mobile information where required by law, subpoena, or valid legal process.
Opting out. You may withdraw your consent at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message you receive from us. You will receive one final message confirming your opt-out, after which no further messages will be sent unless you re-enroll. Reply HELP for assistance, or contact us at privacy@klouddata.com.
Message and data rates may apply. Message frequency varies.
7. Client Data Processed During Engagements
This Privacy Policy governs information KloudData collects as a controller through our website, marketing activities, and business communications.
Where KloudData processes personal data on behalf of a client in the course of delivering consulting, implementation, or managed services — for example, employee, customer, or supplier records held within a client’s SAP or Salesforce environment — we act as a processor under that client’s instructions. Such processing is governed by the applicable services agreement and data processing agreement between KloudData and that client, and not by this Privacy Policy.
If you believe your personal information is held by a KloudData client and you wish to exercise rights in relation to it, please contact that organization directly. We will support our clients in responding to such requests as required under our agreements with them.
8. Data Security
At KloudData, we take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.
Our security practices include:
- Encryption of personal information in transit and at rest
- Role-based access controls and multi-factor authentication for systems holding personal information
- Security assessment of third-party service providers before engagement
- Monitoring and controls designed to detect and prevent unauthorized activity
- Secure handling of business communications and confidential information
While we take appropriate steps to protect your information, no online transmission or storage system can guarantee complete security. In the event of a security incident affecting your personal information, we will notify affected individuals and regulators as required by applicable law.
9. Data Retention
KloudData retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.
Unless a longer period is required by law or by an ongoing business relationship, we generally apply the following retention periods:
- Website enquiry and business contact information: up to 24 months from your last interaction with us
- Text messaging consent and opt-out records: at least 4 years following the date of opt-out, in order to evidence compliance
- Automatically collected website data: in line with the retention settings of our analytics tools
We may retain information beyond these periods to support ongoing business communication, maintain service-related records, meet legal and regulatory requirements, or resolve disputes and enforce agreements. When information is no longer required, we take appropriate steps to securely remove or anonymize it.
10. Your Privacy Rights
Depending on applicable laws and regulations, you may have certain rights regarding your personal information, including:
- Requesting access to your personal information
- Requesting correction of inaccurate information
- Requesting deletion of your information
- Withdrawing consent where applicable
- Managing marketing communication preferences
How to exercise these rights. Contact us at privacy@klouddata.com, or write to us at the postal address in Section 15. We will take reasonable steps to verify your identity before responding, which may require you to confirm information we already hold. We will respond within the timeframe required by applicable law, generally 45 days, and will notify you if we need to extend that period.
Appeals. If we decline your request, you may appeal by replying to our response and marking it “Appeal.” We will review the appeal and respond in writing within 45 days, including our reasoning.
Marketing and messaging preferences. You may opt out of marketing emails at any time using the unsubscribe link included in every message. You may opt out of text messages at any time as described in Section 6.
11. Third-Party Websites and Links
Our website may include links to third-party websites, platforms, or resources.
KloudData is not responsible for the privacy practices, security measures, or content of external websites. We encourage users to review the privacy policies of third-party websites before sharing personal information.
12. International Data Processing
KloudData is headquartered in the United States, and this Privacy Policy is directed to individuals located in the United States.
As part of our global delivery operations, personal information may be accessed or processed by KloudData personnel and service providers located outside the United States, including in India. We apply contractual and technical safeguards designed to ensure that personal information is handled consistently with this Privacy Policy wherever it is processed.
13. Children’s Privacy
KloudData services and website are designed for business users and organizations.
We do not knowingly collect personal information from children under the age of 16. If you believe that personal information relating to a child has been provided to us unintentionally, please contact us so that appropriate action can be taken, including deletion of the information.
14. Changes to This Privacy Policy
KloudData may update this Privacy Policy periodically to reflect changes in:
- Business practices
- Technology solutions
- Legal or regulatory requirements
Any changes will be published on this page along with the updated revision date. We encourage visitors to review this Privacy Policy periodically to stay informed about how we protect personal information.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us.
KloudData Inc.
4580 Auto Mall Pkwy Ste 121, Fremont, CA 94538, United States
Privacy enquiries and requests: privacy@klouddata.com
General enquiries: sales@klouddata.com
Website: https://www.klouddata.com/